7-Day Return / Replacement Policy
We want you to have a smooth shopping experience with Valam. While we do not offer open returns, we’re happy to assist with returns or replacements in genuine cases, as mentioned below.
Return / Replacement Eligibility
Last Updated: 07th July 2026
✅ Eligible Requests (Within 7 Days of Delivery)
You may request a return or replacement within 7 days of receiving your order if:
- The product arrives damaged
- There is a manufacturing defect
- You receive a wrong item
- You receive a wrong size (different from what was ordered)
📹 Important:
To help us resolve such issues fairly and quickly, a clear parcel opening / unboxing video (starting from the sealed package) is required for all damage, defect, or wrong-item claims.
🚫 When Returns Are Not Applicable
- Change of mind or personal preference
- Size or fit issues due to incorrect selection while ordering
- Minor color or print variations due to lighting or screen differences
- Products that have been used, washed, altered, or damaged after delivery
- Non-returnable categories: loungewear, swimwear, sale/discounted items, Buy 2 Get 1 Free offers, custom-made and plus-size orders
🔄 Replacement Process
- For eligible cases, we first offer a replacement.
- Replacements are subject to availability.
- If the item is unavailable, store credit or a refund may be offered.
- Each order is eligible for one replacement request.
💸 Refunds
- Refunds are processed after the returned item is received and inspected.
- Once approved, refunds are issued within 48 working hours.
- Refunds are processed via bank transfer, UPI, or store credit.
- Original shipping and COD charges (if applicable) are non-refundable.
🚚 Return Pickup
- Pickup is arranged after the request is approved.
- If pickup is unavailable in your area, self-shipping may be required.
- Items must be unused, unwashed, and returned with original tags and packaging.
📦 Damaged or Tampered Parcels
- If a parcel appears damaged or tampered with, please avoid accepting it.
- If accepted, an unboxing video helps us assist you better.
✂️ Custom & Plus-Size Orders
- Custom and plus-size items are made especially for you and are non-returnable.
- These orders are prepaid and may take 5–10 working days to dispatch.
- We may share images or videos for approval before dispatch.
🛡️ Our Approach
Every request is reviewed carefully to ensure a fair outcome for both our customers and our brand. We truly appreciate your understanding and cooperation.
📞 Need Assistance?
- Customer Support: help.valamcreation@gmail.com | +91 0000000000
- Grievance Officer:
Mohit | help.valamcreation@gmail.com | +91 0000000000
(Complaints acknowledged within 48 hours and resolved within 30 days)
