Shipping Policy
1. Delivery Timelines
- Delivery Period: 7 – 10 working days
- Handling Time Before Dispatch: Usually within 24 hours of order confirmation; maximum 72 hours.
2. Shipping Charges
- Standard Shipping: Free above ₹999; orders below ₹999 charged ₹70–₹80.
3. COD Charges
- No COD charges
4. Undeliverable Packages
- COD orders: Returned to us automatically.
- Prepaid orders: Refund issued only after shipment is marked RTO (Returned to Origin).
5. Return to Origin (RTO) Policy
Valam reserves the right to cancel COD services for customers with a high RTO rate.
6. International Shipping
- Currently unavailable.
7. Country of Origin
- All products are made in India.
8. Courier Partners
- We use trusted partners including Blue Dart, Shiprocket, and others.
9. Missing Items in Shipment
If any item is missing from your package, please check your invoice first. If you have been charged for the missing item, contact us immediately for resolution.
10. Delivery Failures Beyond 15 Days
If we are unable to deliver your order within 15 working days, Valam may cancel the undelivered items and issue a refund for the same.
11. Tampered or Damaged Packaging
If your package appears tampered with or damaged, please refuse to accept the package and notify us immediately. We will arrange a replacement or refund as applicable.
12. Force Majeure Delays
Valam is not liable for delays caused by natural disasters, strikes, lockdowns, courier disruptions, or events beyond our control.
13. Order Tracking
Tracking details will be shared via SMS/email once your order is dispatched.
14. Customer Care Support
For queries regarding orders or shipments, contact us:
- Phone/WhatsApp: +91 0000000000
- Email: help.valamcreation@gmail.com
15. Grievance Redressal
As per the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Abrar Nathani
Email: help.valamcreation@gmail.com
Phone: +91 0000000000
Complaints are acknowledged within 48 hours and resolved within 30 days.