Terms & Conditions

Last Updated: 7th July 2025

1. Introduction

By accessing www.valamcreation.in or making a purchase, you agree to these Terms & Conditions.

2. Eligibility

Users must be 18+ or have parental supervision.

3. Order Acceptance

  • Orders are confirmed once payment is successfully received.
  • All orders depend on stock availability. Valam may cancel orders if items are unavailable and will issue a refund or store credit.

4. Prohibited Uses

You agree not to:

  • Resell Valam products without written consent
  • Place fraudulent or speculative orders
  • Scrape, copy, reproduce, or misuse our website content
  • Upload unlawful, harmful, or malicious material

5. Customer Responsibilities

  • You confirm that all details shared (name, address, phone number, payment details) are accurate and complete.
  • You are responsible for ensuring availability at the delivery address. Valam is not liable for failed deliveries due to incorrect details or unavailability of the recipient.

6. Fraudulent Payment Liability

Valam is not responsible for any payment or credit card fraud. Liability rests with the customer unless proven otherwise.

7. Intellectual Property

All content, designs, imagery, and brand elements belong to Valam and are protected under applicable copyright and trademark laws. No rights are granted to use our intellectual property without written approval.

8. Product Display & Colours

While we aim for accurate product presentation, colours and textures may vary due to display settings or photography lighting. Valam is not liable for such variations.

9. Pricing & Offers

  • All prices are listed in INR and apply only within India.
  • Discounts, coupons, and offers may have specific terms and can be withdrawn or changed anytime.

10. Third-Party Links

Valam is not responsible for the content, policies, or practices of external websites linked from our platform.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, lockdowns, or government restrictions.

12. Disclaimer of Warranties

All products and services are provided on an "as is" basis without any warranties, expressed or implied.

13. Limitation of Liability

Valam is not liable for indirect, incidental, or consequential damages resulting from product use or service interaction.

14. Indemnity

You agree to indemnify and hold Valam harmless from claims, damages, legal fees, or losses arising from your misuse of the website or violation of these terms.

15. Termination

Valam may suspend or terminate accounts or refuse orders if:

  • Payment is incomplete or fraudulent
  • You breach these terms
  • Suspicious or illegal activity is detected

16. Severability

If any provision is found invalid, the remaining terms will still apply.

17. Dispute Resolution

Any disputes will first be attempted to be resolved via mediation or arbitration before escalating legally.

18. Governing Law & Jurisdiction

These terms are governed by the laws of India. All disputes fall under the jurisdiction of the courts of Surat.

19. Updates to Terms

We may update these Terms & Conditions anytime. The updated date will be reflected above.

20. Grievance Redressal

Grievance Officer: Mohit
Email: help.valamcreation@gmail.com
Phone: +91 000000000
Complaints will be acknowledged within 48 hours and resolved within 30 days.