Elegant Embellished Cotton Kurti Set | Ethnic Co-Ord Set

7-Day Return / Replacement Policy

We want you to have a smooth shopping experience with Valam. While we do not offer open returns, we’re happy to assist with returns or replacements in genuine cases, as mentioned below.

Return / Replacement Eligibility

Last Updated: 07th July 2026

✅ Eligible Requests (Within 7 Days of Delivery)

You may request a return or replacement within 7 days of receiving your order if:

• The product arrives damaged
• There is a manufacturing defect
• You receive a wrong item
• You receive a wrong size (different from what was ordered)

📹 Important:
To help us resolve such issues fairly and quickly, a clear parcel opening / unboxing video (starting from the sealed package) is required for all damage, defect, or wrong-item claims.

🚫 When Returns Are Not Applicable

• Change of mind or personal preference
• Size or fit issues due to incorrect selection while ordering
• Minor color or print variations due to lighting or screen differences
• Products that have been used, washed, altered, or damaged after delivery
• Non-returnable categories: loungewear, swimwear, sale/discounted items, Buy 2 Get 1 Free offers, custom-made and plus-size orders

🔄 Replacement Process

• For eligible cases, we first offer a replacement.
• Replacements are subject to availability.
• If the item is unavailable, store credit or a refund may be offered.
• Each order is eligible for one replacement request.

💸 Refunds

• Refunds are processed after the returned item is received and inspected.
• Once approved, refunds are issued within 48 working hours.
• Refunds are processed via bank transfer, UPI, or store credit.
• Original shipping and COD charges (if applicable) are non-refundable.

🚚 Return Pickup

• Pickup is arranged after the request is approved.
• If pickup is unavailable in your area, self-shipping may be required.
• Items must be unused, unwashed, and returned with original tags and packaging.

📦 Damaged or Tampered Parcels

• If a parcel appears damaged or tampered with, please avoid accepting it.
• If accepted, an unboxing video helps us assist you better.

✂️ Custom & Plus-Size Orders

• Custom and plus-size items are made especially for you and are non-returnable.
• These orders are prepaid and may take 5–10 working days to dispatch.
• We may share images or videos for approval before dispatch.

🛡️ Our Approach

Every request is reviewed carefully to ensure a fair outcome for both our customers and our brand. We truly appreciate your understanding and cooperation.

📞 Need Assistance?

• Customer Support: help.valamcreation@gmail.com | +91 0000000000
• Grievance Officer:
  Mohit | help.valamcreation@gmail.com | +91 0000000000
  (Complaints acknowledged within 48 hours and resolved within 30 days)